Technical Writer and Editor, Spectrum Technical Services, International, April 2005 – December 2006
- Documented methods and procedures for all phases of disaster recovery (including preparation, testing, declaration, and post-disaster business continuity) for a major telecommunications company
- Designed user interface and logic flow for new interactive data-collection program
- Analyzed workflows, created Visio process flows, and improved business processes
- Designed and created new web site for combined business units, including writing new content and redesigning web forms
- Standardized and documented data center hardware acquisition and installation procedures
- Worked as project lead for development and testing phases of the data center project
Technical/Marketing Writer, Genealogy.com, January 2002 – June 2003
- Created key direct-marketing documents to launch an industry-leading membership program that increased subscription sales by 33%
- Consistently surpassed sales projections for customer e-mails, keyword landing pages, and sales copy for weekly promotions
- Part of the creative and marketing team that grew overall sales 18% in 2002 and 36% in Fall of 2002
- Grew subscriber base by 22% in 2002
- Crafted weekly promotional and informative e-mails, as well as core marketing statements, banner ads, SEO strategies, and product copy
- Using RoboHelp and Visual SourceSafe, wrote, edited, and maintained user documentation and program help for top-selling consumer software and web site applications
- Worked with marketing, engineers, UI designers, and web editors/designers to create accurate, compelling text
