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Technical Writing

Technical Writer and Editor, Spectrum Technical Services, International, April 2005 – December 2006

  • Documented methods and procedures for all phases of disaster recovery (including preparation, testing, declaration, and post-disaster business continuity) for a major telecommunications company
  • Designed user interface and logic flow for new interactive data-collection program
  • Analyzed workflows, created Visio process flows, and improved business processes
  • Designed and created new web site for combined business units, including writing new content and redesigning web forms
  • Standardized and documented data center hardware acquisition and installation procedures
  • Worked as project lead for development and testing phases of the data center project

Technical/Marketing Writer, Genealogy.com, January 2002 – June 2003

  • Created key direct-marketing documents to launch an industry-leading membership program that increased subscription sales by 33%
  • Consistently surpassed sales projections for customer e-mails, keyword landing pages, and sales copy for weekly promotions
  • Part of the creative and marketing team that grew overall sales 18% in 2002 and 36% in Fall of 2002
  • Grew subscriber base by 22% in 2002
  • Crafted weekly promotional and informative e-mails, as well as core marketing statements, banner ads, SEO strategies, and product copy
  • Using RoboHelp and Visual SourceSafe, wrote, edited, and maintained user documentation and program help for top-selling consumer software and web site applications
  • Worked with marketing, engineers, UI designers, and web editors/designers to create accurate, compelling text

The greatest thing
in the world
is the Alphabet
as all knowledge
is contained therein
except the wisdom
of putting it together.
—from an old German bookplate