Census Clerk, February 2020 – October 2020

Working as a Census office clerk demands intelligence, dedication to great customer service, diligence, flexibility, and multitasking, as well as an array of more specific skills.

• Performed program expansion, outreach, and troubleshooting by phone
• Wrote emails and phone scripts to communicate with co-workers, personnel, and other agencies
• Worked the phones to motivate, advise, and inform personnel; persuade potential training hosts; recruit volunteers for special assignments; and solve the problems that made people feel confused, angry, or frustrated with the Census
• Conducted job interviews so the office could hire 1400 people in about two weeks
• Guided new hires through process of fingerprinting, training, and assignment
• Tracked locations of traveling enumerators
• Supported Field Ops and Administration departments
• Maintained and updated Excel spreadsheets, meeting schedules, Oracle databases, and proprietary software